Refund policy

Refund, Return & Cancellation Policy

Effective Date: 12 September 2026
Company: Vincica Miniatures Ltd
Website: vincicaminiatures.com
Contact Email: contact@vincicaminiatures.com
Jurisdiction: United Kingdom (England & Wales)

1. Overview & Manufactured-to-Order Model

All physical miniatures, regimental boxed sets, skirmish detachments, and expansion packs purchased from Vincica Miniatures Ltd via vincicaminiatures.com are manufactured to order using industrial multi-jet full-colour 3D printing technology.

We do not hold pre-printed physical inventory. Manufacturing begins immediately upon payment confirmation, with custom production calibrated specifically to your selected figure scale (e.g., 1/72 / 20mm or 28mm) and unit composition.

2. Made-to-Order Cancellation Policy

This policy complies strictly with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • Statutory Exception: Under Regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013, the standard 14-day statutory "cooling-off" period and right to cancel without reason does not apply to goods that are made to the consumer’s specification or clearly personalized.
  • Order Processing Window: Because active 3D printing, UV curing, and support-processing begin shortly after order placement, orders cannot be cancelled or amended once production has commenced.
  • If you need to request a cancellation prior to production start, email contact@vincicaminiatures.com immediately following order placement. Cancellation cannot be guaranteed once print slicing and production queues are active.

3. Damaged, Defective, or Incorrect Goods

We take immense pride in delivering museum-grade, tabletop-ready miniatures. Under the UK Consumer Rights Act 2015, all products supplied must be of satisfactory quality, fit for purpose, and as described.

If your order arrives damaged during transit, suffers from a manufacturing or print defect, or contains incorrect items:

  1. Notification Window: Contact us within 14 days of delivery at contact@vincicaminiatures.com.
  2. Required Information: Include your Order Number (e.g., #VIN-1001), a description of the issue, and clear photographs showing the damaged or defective figures alongside the original shipping packaging.
  3. Resolution Options:
    • Free Replacement: We will immediately queue and dispatch a brand-new, defect-free replacement print at no additional cost to you.
    • Refund: If a replacement is not possible or desired, we will issue a full or partial refund for the affected items directly back to your original payment method.

4. Returns & Return Shipping Guidelines

  • No Return Needed for Broken Items: In most cases of transit damage, you will not be required to post broken resin pieces back to us. Providing clear photographic proof via email is sufficient to process your claim.
  • Unauthorized Returns: Please do not return physical packages to our workspace address without prior written authorization from our customer support team. Unsolicited returns cannot be processed.
  • Exchanges: Because all figures are printed to order in customer-selected scales, we do not accept returns or exchanges for change-of-mind or accidental selection of the wrong scale during checkout. Please double-check your scale (1/72 vs 28mm) prior to completing checkout.

5. International Shipments & Customs

If an international shipment is refused by the recipient or returned to sender due to unpaid local customs duties, import tariffs, or incorrect address details provided by the customer, original shipping charges are non-refundable, and any return courier charges incurred by Vincica Miniatures Ltd will be deducted from any applicable refund.

6. Contact Us

For any questions regarding refunds, damaged shipments, or order statuses, contact us at:

Vincica Miniatures Ltd
Contact Email: contact@vincicaminiatures.com
Website: vincicaminiatures.com